MindAid Behavioral Health, PC (“MindAid,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, communication platforms, and services.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Date of birth (if provided)
• Information submitted through contact or intake forms

Health Information

When applicable, we may collect limited health-related information necessary to provide services. Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Technical Information

• IP address
• Browser type
• Device information
• Pages visited on our website

How We Use Your Information

We use the information collected to:

• Respond to inquiries
• Coordinate scheduling and appointments
• Provide healthcare-related services
• Communicate administrative or operational updates
• Improve our services and website functionality
• Comply with legal and regulatory obligations

Text Messaging (SMS) Communications

If you provide your phone number, you may receive administrative or service-related text messages, including appointment reminders, scheduling coordination, and office updates.

• We do not send marketing or promotional text messages without explicit consent.
• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Reply HELP for assistance.
• SMS communications are not intended for emergencies or detailed clinical discussions.

How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your information, including secure communication platforms, access controls, and HIPAA-compliant systems where applicable.

Only authorized personnel and contracted support staff with confidentiality obligations may access information as necessary to perform their duties.

Information Sharing

We do not sell or rent your personal information.

We may share information only:

• With healthcare providers or partners involved in your care, as permitted by law
• With service providers performing administrative functions under confidentiality agreements
• When required by law, court order, or legal process
• Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
  
  

Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request limitations on certain uses or disclosures
• Withdraw consent for non-required communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.

Children’s Privacy

Our services may involve minors when authorized by a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

MindAid Behavioral Health, PC
Email: mind.aid00@gmail.com
Phone: (817) 345-7667
Address: 2304 Oak Ln, Grand Prairie, TX 75051